To help our customers feel secure and protected for their purchases, Platinum SLV includes several warranties with your Audio-Visual system. A 90-day Advanced Replacement, as well as a one-year labor and workmanship warranty. After these timeframes are complete, all manufacturer warranties will apply. If you have any questions or concerns about your system, please reach out to our technical support team!
Contact technical support by:
Emailing: Support@PlatinumSLV.com
Visiting: www.Platinumslv.com/Suppport
Calling: 972-380-9500, Option 1
Support Hours: Mon - Fri 7am – 6pm CST
Sat & Sun 10am - 4pm CST
90-Day Advanced Replacement
Equipment installed by Platinum SLV is subject to an Advanced Replacement warranty for a period of (90) days after the final date of onsite installation or the arrival date for shipped equipment. Through this warranty, PSLV will send a replacement unit upon identifying a defective product. To correctly identify the unit as faulty, please reach out to the PSLV Technical Support Team, who will assist with troubleshooting the issue. The defective unit must be returned to PSLV within (10) days of the arrival of the new unit. Displays are excluded from this warranty. After the advanced replacement period, all equipment is subject to the original manufacturer warranty.
Workmanship Warranty
Platinum SLV warrants against defects in material and workmanship in the mounting and the interconnection of audio-visual equipment installed by PSLV. This workmanship warranty is valid for a period of (365) days after the final date of installation. This warranty includes miscellaneous items that are required to complete the equipment installation, such as low voltage cabling and termination hardware installed by PSLV.
Manufacturer Warranty
All new A/V equipment installed by Platinum SLV is warrantied under the manufacturer’s terms and conditions. Manufacturers’ warranties generally do not cover the expense of removing, shipping, or re-installing serviced equipment. Warranty service provided by the manufacturer for parts and labor is typically performed at the manufacturer’s facility.
Exclusions
The 90-Day Advanced Replacement and Workmanship Warranty does not apply to any equipment whose interior or exterior has been damaged, defaced, tampered with, or altered in any form at any time. Coverage will also be terminated when any equipment is subjected to misuse, abnormal service, handling, or damage caused by natural phenomena, such as flooding, fire, lightning, tornado, earthquake, unstable atmospheric conditions, power surges, outages, or similar disturbances. Moving or tampering with wiring or connective hardware associated with the power supply, network connectivity, control, or equipment rack arrangement will also terminate warranty coverage. If any installed equipment is serviced by an entity other than Platinum SLV, it will not be covered by this warranty.