No Internet in the Studio

No Internet in the Studio

1)Verify your Internet Service Provider’s (ISP) internet connection is working by looking for a light on their modem near “Online” or “Status”.  If you are unsure or it does not appear to be working, please reach out to your Internet Service Provider. If it is working, please continue to step 2.

Example of a Spectrum Arris modem that is online:

2) Verify the color of the LED ring on the access point (white disc pictured below) on top of the rack or mounted in the ceiling is a solid bright blue. If it is white, flashing white, or orange, please email [e-mail].  

Blue:                                                                             White:

 

3)Please locate and restart the Edge Router X by unplugging the power cable on the back side for 10 seconds.  

Yoga Six EdgeRouter-X location:

Row House EdgeRouter-X location:

Spenga EdgeRouter-X location:

 

Power Cable:

4) If you are still experiencing issues after completing these steps, please email [e-mail] and provide a detailed description of the issue.