Planar Touchscreen is Not Working
1) Carefully unplug and reseat the USB cable between the monitor and the computer. While the USB cable is unplugged, please verify that there is not anything in the middle of the cable (see picture below). If there is something blue in the middle, that means the display is broken. If the USB appears to be broken, please send a brief description of the issue and a picture of the cable, like below, to email@example.com for assistance.
Broken USB Port Piece Stuck inside USB Cable:
Cable from a working monitor:
Working USB Port (note the blue square in the center of the port is intact):
Broken USB Port (note the blue square in the center is missing):
2) Unplug and reseat the end of the USB cable that goes into the back of the computer. You may need to unplug them all one at a time to determine which one the display is.
If none of these steps work, please submit a ticket to firstname.lastname@example.org with a detailed description of the issue as well as a picture of the touch screen’s USB port and the end of the USB cable that plugs into the display (see example pictures in step 1)